FAQ’s

 

Where are the prints and frames made?

Maumee, Ohio USA

 

How long does this take?

We aim to ship completed frames in 3 to 5 business days. For artwork larger than 36x48" framing may take up to 7 to 10 business days. We send the finished frame by FedEx Ground. For pieces over size 36x48" we use a freight delivery service.

 

What kind of frames do you use?

Our frames are the highest quality, produced by manufacturers here in the U.S.A. If you know frames, then you’ll recognize Larson Juhl and Studio, as they are the industry leaders. We would not settle for anything less and neither should you. Both companies also pride themselves on responsibly sourced materials.

 

What type of glass do you use?

We use UV-filtering acrylic for all frames. UV-filtering acrylic is the best option and has become the industry standard. Chances are you will be moving, and plexiglass is lighter, scratch-resistant, and shatter-resistant. It also provides more UV protection and less glare than glass. While a bit more expensive than glass, the quality and protection acrylic offers is so good, most art sellers and galleries are using it—and so should you.

 

What kind and color of mat do you use?

Acid-Free, White-Core & 4-Ply. We have selected the perfect shade of white and mat dimensions to best enhance my artwork, with a minimum of 2 3/4” matting around the image. We then bevel-cut each corner with precision.

 

Will my piece be mounted? 

Prints smaller than 24x30" will be hinge-mounted to an archival, acid-free foam board with archival tape.

Anything larger than 24x30" will be dry-mount to a heat-activated archival, acid-free foam board.

While dry mounting is irreversible, it is a safe and reliable way to ensure your piece does not appear rippled inside the frame over time. As a reminder, we are using archival, acid-free foam board so you can rest assured your piece will not get discolored over time.


What is your return policy?

Every frame is custom which means it is made specifically for your piece. As a result, ALL ORDERS ARE FINAL ONCE THEY ARE PLACED.


We only accept exchanges if your frame was MADE INCORRECTLY OR DAMAGED UPON ARRIVAL.

If your order arrives in such a condition, please document the damage by taking photos and/or video of the packaging, damage, save the shipping materials and contact us immediately. We will need this information to file an insurance claim.

After 7 days, we assume you are happy with your piece and will no longer consider returns.

 

Where do you ship?

The continental United States aka the "lower 48".

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Canada, Mexico and our friends elsewhere around the world.

 

Do you provide shipping insurance?

We use FedEx for nearly every order. For pieces over size 36x48" we use a freight delivery service that will call you a day ahead to schedule a delivery window. Each provides a base level of insurance up to $100 plus the cost of your frame. Additional coverage is available upon request for an additional fee.

 

How do I care for my frame?

To clean your framed piece, follow these dos and don’ts:

  • DO remove dust by blowing on it
  • DO clean by using a small amount of mixture of mild soap or detergent and lukewarm water. Use a clean, soft cloth or sponge. Dry by blotting gently with a lint-free cloth. Instead of soap, you can also use a cleaner designed for acryclic surfaces.
  • DO NOT use your hand or a dry cloth to remove dust
  • DO NOT use a household cleaner like Windex or products that contain ammonia.
  • DO NOT use any abrasive material while cleaning your plexiglass, it can scratch the surface.

 

How will you package my art?

We’ve invested in only the best shipping materials to ensure your order arrives safely.  We recently eliminated kraft wrapping paper from our frame packaging (excluding special request) to be more environmentally friendly. Your frame will ship wrapped in bubble wrap and secured inside a cardboard box with plastic bands, and will include all necessary hardware and hanging instructions.


What if my question isn't answered above?

That means that yours is original (or at least not one that we get frequently). If there is anything else that we can help with, as always please contact us.