PRINT FAQ

Q. How do I contact you about an order?

hello@adamsenatori.com 

 

Q. Yo Adam! My print arrived damaged! What's up?

If your print arrived damaged, I apologize. That sucks. Believe me. I feel for you because I've been there. Please know, your joy in receiving the print undamaged is my main concern.

So... if your print was damaged, fear not, deep cleansing breath...

I'll replace the print free of charge if you take a few simple steps:

1. Pull out your phone and photograph the damage as soon as you receive it.

2. Then reply to the shipping confirmation and attach the damage photos you just took. If you have deleted your confirmation email, contact me at hello@adamsenatori.com

Please note: This doesn't apply if you have damaged your prints opening your shipping package, so please be careful!

 

Q. Do you accept returns?

Since each print is made specially (print on demand) for the customer, I do not accept returned prints unless they arrived damaged. See FAQ #1 above. 

 

Q. Is your store PCI Compliant, is it safe to shop here?

Yes! This shop is powered by Shopify. 

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.


From the Shopify website..."We are very serious about securely hosting your store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work hard to keep our shopping cart and eCommerce hosting secure." 

 

Q. How do you ship the prints?

Via USPS normally, in sturdy shipping tubes. 

 

Q. How long does it take to receive my print?

All prints purchased are printed on demand. An order can take between 3-7 business days to print depending on backlogs. Times vary of course but let's expect 5 business days to make the print. Once an order is printed, then it's packaged and shipped out to the customer which of course varies, but the prints will originate from the Midwest USA. I will pass along the tracking number once it's shipped.

 

 Q. What does Giclée mean?

Sounds sophisticated. Reproduction using a high-quality inkjet printer to make individual copies. In other words, it means printed digitally using fairly expensive equipment. 

 

Q. What are the tech specs of your prints and are they "archival"?

These prints are made with a high-quality Epson printer, using pigment-based, Epson UltraChrome K3 inks, that will last up to 100 years and printed on Epson Ultra Smooth (hot press) 250 g/m2 or Epson Fine Art Bright White 230 g/m2 archival fine art paper.

 

 Q. What are Editions?

All of my editions are limited. Meaning they are limited to a certain number before they are sold out, never to return. Poof. Gone. The numbering starts at 1 and goes until the limit, usually 1, 5, 10, or sometimes 35. Normally, the larger the print, the smaller the edition with my smallest print editions being open. I may do 'time' limited editions as well. For example, I'll only sell an edition for 24 hours, or a week, or a season like fall or winter. Then they're gone. So I suggest subscribing to my studio newsletter below where I'll be releasing dates.

Note: Editions are printed UPON order, then signed and numbered. All edition print runs are final, with no reprints. 

 

Q. Do you offer framing?

I do! BUT, frames are a whole different animal. I work with a framer in a different state. So the time footprint is larger because I need to ship the print to them, have them frame it to your specs, then they'll ship it to you. If you want to frame, contact me, since each customer has different needs, sizes, etc.

 

Q. Do you do commissions?

For sure. I'm experienced dealing with art buyers and collectors and have been commissioned to print art for large spaces. If you have a custom space that needs big artwork, let me know. I can quote you based on the project. Also, if you've seen work I've done that's not here in the shop, there's a chance I can render it for print. Just let me know.

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